Refund policy

At LumiArch, we want you to feel confident in every part of your glow-up journey. That includes your shopping experience ✨ If something isn’t right, we’re here to help 💌

📦 Returns

You have the right to return your order within 14 days of receiving it, in line with EU consumer protection laws 🕊️

To be eligible for a return:

  • Products must be unused, unopened, and in original packaging

  • Due to hygiene reasons 🚫 we cannot accept returns on opened beauty products, such as lash glue, lash clusters, or brow lift solutions

💌 How to request a return

Send us an email at info@lumiarchbeauty.com within 14 days of receiving your order.
Include:

  • Your order number 🔢

  • The item(s) you wish to return 🎁

  • A short reason (optional, but always helpful 💗)

We’ll reply with return instructions and the return address.
Once we receive and approve your return, your refund will be issued to your original payment method within 5–7 business days.

🚚 Return Shipping

  • Return shipping is paid by the customer for regular returns.

  • If the item is faulty or incorrect, we’ve got you 💪 — we cover the return shipping.

⚖️ Your Right to Withdraw (EU)

Under EU consumer rights law, you have the right to withdraw from your purchase within 14 days, without giving a reason.
✨ Note: This does not apply to hygiene-sensitive products once opened.

💔 Received the wrong or damaged item?

We’re so sorry 😢 Please email us at info@lumiarchbeauty.com and we’ll make it right — fast. Glow emergencies are a top priority ✨

⏱️ Delivery Times

  • Sweden: 2–4 business days 📍

  • Nordic countries: 3–5 business days 🌍

  • Rest of EU: 4–7 business days ✈️

You deserve transparency, fairness, and glow-worthy treatment — every step of the way 💫 We’re here if you have any questions 💕

📌 Company Information

Lumiarch AB
Company registration number: 559530-2877
Registered address: Hagaskogsväg 2, 65338 Karlstad, Sweden
Email: info@lumiarchbeauty.com